All products are managed and shipped by:
SouthBlue Pty Ltd (trading as Kona Boards Australia)
Shelly Beach, QLD 4155 Australia
Phone: +61 (0) 408 443 707
All items are shipped according to the purchasers’ request.
Purchaser must be available to accept and sign for a shipment. Shipments must be fully inspected upon receiving and before signing for the package. Compensation for damage found after the package has been signed for may not be recoverable.
Items shipped will not have signature confirmations assigned to the package when authority to leave has been given (ATL). Please be sure to have the item shipped to an address where it can be dropped off in a secure location. Kona Boards Australia, or the shipping companies we use, are not responsible for items stolen after they have been delivered.
Where ATL has not been given by a customer and on delivery, no-one is available to accept and sign for the shipment, Kona Boards Australia will instruct the shipping company to transport the package back to their closest depot for customer pick-up at customer’s own cost.
The price charged for a product will be the price in effect at the time when the order is placed and will be set out in the order receipt and order confirmation. Prices for the products include GST and include charges for shipping and handling. The total cost for your purchase, including shipping, will be shown before you select your payment method.
Your order will be processed 24 hours. If the product is out of stock we will contact you.
Usually your order will be shipped from our warehouse within 24 hours. Cost for freight is included in your purchase.
Full payment verification is required before products are shipped.
Kona Boards Australia is committed to protecting your privacy and complying with applicable data protection and privacy laws. Any personal information given by you to Kona Windsurfing will never be available for anyone else or any other organisation.
If you wish to cancel your order, contact Kona Boards Australia using the email or phone above. If the order has already shipped, you will need to open a return request and will be subject to the terms under 30-Day Money Back Guarantee.
At Kona we produce our Stand-up paddleboards, Windsurfing boards and all other Kona products to the highest quality and standards in the industry. We offer a 12-Month Warranty on our boards and accessories. We undertake quality checks in our factories and in our warehouse to guarantee each item’s quality and condition before collection from supplier and before shipping to you. Please refer to and follow our Care & Maintenance instructions. Failure to do so will void your warranty.
The 12-Month Warranty begins effective the day you purchase the product as identified on your invoice. If within the 12-month period the product becomes defective, you will need to contact Kona Boards Australia immediately. You will be asked for a copy of a sales invoice and photos of the defective product in question. Claims for damages during our shipment to you must be made within 2 weeks from purchase date; we will then also need original packaging material.
If it is deemed a manufacturing or material flaw, we will provide repair, issue a full replacement product if product cannot be repaired (model depends on availability), or issue store credit. The 12-Month Warranty does not apply to damages or failure due to fair wear and tear; damage resulting from impact, misuse, neglect, excessive external abrasion, alteration, loss or unauthorised repairs.
30-Day Money Back Guarantee
We want you to be totally psyched about the products you purchase from Kona Boards Australia. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund, return shipping and original shipping costs are refundable. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our 30-Day Money Back Guarantee.