Return and refund

Cancellation
If you wish to cancel your order, contact Kona Boards Australia using the email or phone above. If the order has already shipped, you will need to open a return request and will be subject to the terms under 30-Day Money Back Guarantee.

12-Month Warranty
At Kona we produce our Stand-up paddleboards, Windsurfing boards and all other Kona products to the highest quality and standards in the industry. We offer a 12-Month Warranty on our boards and accessories. We undertake quality checks in our factories and in our warehouse to guarantee each item’s quality and condition before collection from supplier and before shipping to you. Please refer to and follow our Care & Maintenance instructions. Failure to do so will void your warranty.

The 12-Month Warranty begins effective the day you purchase the product as identified on your invoice. If within the 12-month period the product becomes defective, you will need to contact Kona Boards Australia immediately.  You will be asked for a copy of a sales invoice and photos of the defective product in question. Claims for damages during our shipment to you must be made within 2 weeks from purchase date; we will then also need original packaging material.

If it is deemed a manufacturing or material flaw, we will provide repair, issue a full replacement product if product cannot be repaired (model depends on availability), or issue store credit. The 12-Month Warranty does not apply to damages or failure due to fair wear and tear; damage resulting from impact, misuse, neglect, excessive external abrasion, alteration, loss or unauthorised repairs.

30-Day Money Back Guarantee
We want you to be totally psyched about the products you purchase from Kona Boards Australia. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund, return shipping and original shipping costs are refundable. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our 30-Day Money Back Guarantee.

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